We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, fully disassembled, and in its original packaging. You'll also need the receipt or proof of purchase.
Authorized U.S. Return Warehouse
Vatalla Returns
2440 S. Milliken Avenue
Ontario, CA 91761
United States
Items sent back to us without first requesting a return will not be accepted.
Return shipping costs
For change-of-mind / no-longer-needed returns, a flat $40 return shipping fee will be deducted from your refund to cover return logistics. If your item arrives defective, damaged, or you received the wrong product, we cover the return shipping in full and there is no fee β see "Damages and issues" below.
Damages and issues
Please inspect your order upon reception and contact us immediately at support@vatalla.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we will arrange a free replacement or full refund at no cost to you, including return shipping.
Exceptions / non-returnable items
Certain items cannot be returned, including: items that have been fully assembled and used (unless defective), custom or made-to-order configurations, gift cards, and items marked as final sale. Please get in touch if you have questions about your specific item.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days (less the $40 return shipping fee where applicable). Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@vatalla.com.