Questions, answered with calm precision.

BIRCH is designed for people who work, create, study, or unwind from home for long stretches of the day. Its adjustable seat depth, lumbar support, recline tension, and armrests help the chair adapt to your body instead of forcing you into one fixed posture.

BIRCH is built for a broad adult fit range. For the most accurate recommendation, compare your desk height, seated posture, and preferred seat depth before ordering. If you are between sizes or have a specific ergonomic need, contact us before purchase and we will help review your setup.

No. BIRCH was developed for modern home spaces, not traditional cubicles. It supports focused work, reading, creative sessions, gaming, and hybrid routines while keeping a softer residential visual language.

Start with the color and finish that best fits your room, then confirm whether your preferred adjustments are included in the selected configuration. Product options and final pricing should always be reviewed on the product page before checkout.

If your order has not entered fulfillment, we will do our best to help with changes or cancellation. Contact support as soon as possible with your order number. Once the order has shipped, it will follow our return process.

Shipping availability depends on the destination shown at checkout. Before launch, update this answer with your final supported regions, carrier rules, and any exclusions such as remote areas, PO boxes, Alaska, Hawaii, or international addresses.

Estimated delivery windows will be shown during checkout when available. For preorder or launch-batch inventory, the product page should show the expected ship date. We recommend keeping this FAQ aligned with your real warehouse and carrier timeline.

BIRCH ships flat-packed and is designed for straightforward home assembly. Most customers should be able to complete assembly with the included parts and instructions. Keep all packaging until you have confirmed the chair is fully assembled and working correctly.

We are preparing a clear return policy for launch. Before publishing this page, replace this placeholder with the final return window, eligibility conditions, packaging requirements, refund timing, and return shipping responsibility.

Warranty coverage should reflect your final policy. Before publishing, add the covered parts, warranty length, exclusions, claim process, and whether replacement parts or repair support are provided.

Use a soft dry or slightly damp cloth for routine cleaning. Avoid harsh solvents, bleach, abrasive tools, and prolonged direct sunlight. Check screws and moving parts periodically, especially after the first weeks of use.

Use the contact link on this page or email the address shown in your store footer. Include your order number, photos or videos if relevant, and a clear description of the issue so we can respond faster.