We build chairs to be used for a long time, and this warranty reflects that. Every Vatalla chair is backed by a 10-year limited warranty covering defects in materials and workmanship under normal use, measured from the date of delivery.
What is covered — 10 years
For 10 years, the following are covered against manufacturing defects:
- Frame and base
- Tilt and recline mechanism
- Pneumatic gas cylinder (height adjustment)
- Casters and wheels
- Armrests and their adjustment mechanisms
- Load-bearing and moving components
Rated for 8 hours a day, 7 days a week, and for users up to 300 lb (136 kg). If a covered part fails, we repair or replace it at no cost, including shipping of the replacement part within the contiguous United States.
Covered for 3 years
Materials that change with everyday use are covered against defects for 3 years. This does not include normal wear, staining, or fading:
- Upholstery fabric, mesh, and foam cushions
What is not covered
- Normal wear and tear, including gradual fading, softening, or pilling of materials
- Damage from misuse, accidents, improper assembly, or modification
- Use beyond the rated 8-hour, 7-day usage or above the stated weight limit
- Cosmetic marks that do not affect function
- Chairs purchased from unauthorized resellers
Transfers with the chair
Coverage stays with the chair. If it changes hands, the remaining warranty transfers with it.
How to make a claim
- Email support@vatalla.com with your order number and a photo or short video of the issue.
- We review your claim within two business days.
- For covered defects, we repair the chair, replace the part, or replace the chair at no cost to you.
This limited warranty gives you specific legal rights; you may also have other rights that vary by state.