Last updated: August 31, 2026
Vatalla provides free standard shipping for orders delivered within the contiguous 48 United States. Orders are shipped from our warehouse in Ontario, California. This policy explains our shipping destinations, order processing, delivery timing, tracking, and support for shipping issues.
We ship to addresses within the contiguous 48 United States. We do not ship to Alaska or Hawaii.
Standard shipping is free for every order delivered within the contiguous 48 United States. There is no minimum order value and no separate standard shipping fee.
In-stock orders are processed within 3 business days. Business days are Monday through Friday. Processing time and delivery time are measured separately.
After carrier handoff, in-stock orders are delivered within 3–5 business days to addresses within the contiguous 48 United States.
Orders for products marked “Pre-order” are processed within 3 business days. These products are not available for immediate shipment. The BIRCH and O2 pre-order window closes on September 10, 2026. BIRCH and O2 pre-orders will be handed to the shipping carrier on September 15, 2026 and delivered within 5–7 business days after carrier handoff. Tracking information will be sent by email after carrier handoff.
2440 S. Milliken Avenue
Ontario, CA 91761
United States
After carrier handoff, we will send the tracking number to the email address used for the order. Orders can also be tracked on our Track Order page.
If an order arrives damaged, contact support@vatalla.com within 48 hours of delivery. Our support team will review the shipment and provide the next steps.
Email: support@vatalla.com
Hong Kong business phone: +852 5396 9781
U.S. customer service: +1 (816) 925-1920